Call Center Specialist

We are currently looking for Customer Service / Call Center Specialists to join our team in Waterloo, ON.  

Position Summary:

Reporting to the Call Center Manager, Onward Manufacturing is looking to add detail-oriented team players to our Customer Service department. The incumbents will play a key role in communicating with our consumer network, answering general questions related to the Company’s products.

Essential Duties and Responsibilities:

  • Respond to consumer general inquiries over various media forms
  • Solution consumer product problems
  • Educate consumers on product capabilities
  • Enter consumer warranty / cash sale orders into our ERP
  • Process cash sale transactions
  • Perform other duties as assigned


  • Personable and an Empathetic personality
  • Attention to detail
  • Reliable and dedicated to supporting the team
  • General knowledge in MS Office applications (word, excel, power point, etc.)


  • RSP/DPSP programs
  • EHC, Life, AD&D, LTD and Dental benefits

We are an equal opportunity employer and value diversity at our company. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Should you require accommodation during the recruitment process, please contact Human Resources.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.


Waterloo, ON


Customer Service

Onward Manufacturing Company is a leading global manufacturer of premium quality, high performance gas barbecue grills. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue grills, in the US and Canada. Broil King is sold in over 40 countries and backed by a worldwide network of sales and distribution partners.

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